Contact Details:

Address:

Kingshill Infant School

Heath Drive,

Ware,

Hertfordshire,

SG12 0RL

Telephone: 01920 465349

Email Address: admin@kingshill.herts.sch.uk

Please direct your queries to our office, who will then forward them to the relevant person.

Data Protection:

Data Protection Officer - Mr Elliott Plumb

Email Address: admin@kingshill.herts.sch.uk

If you have any queries relating to data protection including to request access to any personal data that we may process about you, please contact Mr Elliott Plumb (Data Protection Officer) using the details above.

Safeguarding Concerns:

If you have a safeguarding concern that you feel should be raised with the school, please contact the school via telephone or email and ask to speak to a Designated Safeguarding Lead. If you feel a child or adult is at immediate risk of harm, please contact social care or the police directly.

Herts Children's Social Care: 0300 123 4043

Herts Adult's Social Care:       0300 123 4042

Police: 999 (Emergency)

            101 (Non-emergency)

Bullying Incidents:

If you want to report a bullying incident at Kingshill, please contact the school on the contact form below and a member of the team will get back to you as soon as possible.

Class issues and complaints procedures:

We hope that you won't need the below procedures but please see below, an overview of our class issues and complaints procedures.

1. Call the office to log your query, issue or complaint. Please do not email this into admin, head or the class email addresses. Complaints or issues will require a call in to the office during opening hours to book an appointment with the class teacher.

2. Please request a call back or an in-person appointment with your child's class teacher first.

3. If you still feel there is an issue, please call back to book an appointment with the class teacher and the phase leader (either Mrs Tomlin or Mrs Milbourn)

4. If the issue persists, please book to see Mr Plumb along with the class teacher, should it be appropriate.

After following these procedures, you are not satisfied with the outcome, please refer to our School Complaints policy.

If you require a paper copy of any information on our website, please contact the school office and this can be provided free of charge.